version 5.2.5.3 - Janurary 27, 2010 ======================================================= - Fixed error message "Invalid parameter" if certain referral web sites were using non-standard favicons. - Fixed crash in quick start wizard if no proxy item was selected. version 5.2.5.1 - Janurary 13, 2010 ======================================================= - Fixed potential application exception when no DNS could be retrieved for a visitor. - Added ability to automatically update the visitor's page history for the currently selected visitor. - Turned off memory optimization and management when application is running in a Citrix or Remote Desktop environment. - Added FavIcon support / new column in visitor view to show icon of referring web site. - Fixed issue if desktop is required to do a background logout and then automatic re-login to the Velaro servers. - Default memory optimization is now set to 0 (not enabled). - Added support for ZenDesk integration as standard CRM - Fixed error with integrated web browser not displaying in rare circumstances - Fixed potential error when new chat windows are being launched - Fixed miscellaneous spelling errors - Added enhanced support for CRM integration allowing agents to view CRM records in real-time for any visitor, not just those who are chatting. Agents can now view a visitor and automatically assign / attach a CRM record to that visitor for future reference. - Fixed error when launching a browser to create a new Velaro trial. - Added ability to automatically mute all sounds. - Fixed issue where automated CRM record searches were sometimes being aborted prematurely. - Replace images in CRM sections version 5.2.4.5 - October 13, 2009 ======================================================= - Changed mechanism for playing sounds to more standardized form to support all operating systems. - Critical fix for all customers using CRM Integration. - Added support for custom Salesforce CRM fields - Fixed issue with security activities blocking access to CRM Integration search results. - Fixed issue if computer does not have access to web browser when trying to launch help file. - Added support for Sugar CRM custom fields. - Fixed issue with Click-To-Call requests showing multiple times if agent selected to ignore the request. - Added Opera and Safari support for co-browse. - Fixed issue with start-up wizard crashing. - Removed pop-up errors when communication with CRM system has problems. version 5.2.3.8 - August 12, 2009 ======================================================= - Changed crash reporting service - Fixed issue with queue alerts. - Added auto-refresh to custom application tabs. - Added display icon for Google Chrome web browser. - Added support for EmailCenterPro.com CRM integration. - Added support for SugarCRM integration. - Fixed issue with Desktop stealing focus when custom application tabs were activated. version 5.2.1.3 - April 13, 2009 ======================================================= - Added enhanced security support for requiring agents to log in using secure SSL. - Added enhanced security support for requiring agents to log in from specified Internet IP addresses. - Added support for custom application tabs. - Added enhanced error reporting. - Fixed issue with queue alerts. If agents were in their maximum number of chats, and new visitors were placed in queue, existing people who were waiting to chat would not display in the alert window. - Added "number of seconds" column to visitor monitoring. - Added additional filter capabilities to visitor monitoring columns. version 5.2.0.1 - August 12, 2008 ======================================================= - Added ability to view and track marketing campaigns directly from within real-time visitor monitoring panel. Livefluence customers only. - Added time offset management for chat windows. Previously, if agent was located in a different timezone when the agent added new text to the chat window, it was displayed in their local time, even though the visitor text would be displayed in the timezone set by the administrator. The "timezone offset" configuration option allows the agent to readjust the displayed time for new text that they enter so that it matches the server timezone. - Fixed issue with CRM integration not allowing agents to exit chats (infrequently). - Fixed display for total number of visitors, waiting to chat, and chats basec on any applied filter agent has created for the real-time visitor monitoring display. version 5.1.29.1 - May 29, 2008 ======================================================= - Fixed issue with queue alerts occasionally not being displayed - Added new configuration option for viewing chats "Inline" Inline chats display a secondar tab next to the visitors tab and allow agents to conduct chats directly in the main application window. - Added alert capabilities for Livefluence conversions. - Added options to let agent's define where queue alerts are displayed on the screen. - Fixed issue with application crashing on shut down if agent used CRM integration to create a new record. version 5.1.25.3 - February 24, 2008 ======================================================= - Fixed issued when agents shadowed chats their text was still being seen by visitors. - Additional enhancements to CRM integration version 5.1.24.8 - December 3, 2007 ======================================================= - Fixed issue with invalid IP addresses being delivered and incorectly parsed by application. If desktop received an invalid IP address the visitor view would disappear. - Fixed issue with accepting click to call alerts. Alert in system tray was disappearing after 10 seconds, and context menu item to accept a click to call request was not working. - Fixed issue with remote destkop and web conferencing sessions not starting properly if your company name has a non-alphanumeric character in it. - Fixed issue with pre-made messages. When hovering over a premade, the chat box loads the text for that premade. The chat box is now cleared out when you leave a premade selection. Selected pre-made must now be clicked. - Fixed issue with queue alerts not being displayed after the visitor had previous received an automated chat request and denied it. version 5.1.20.4 - October 15, 2007 ======================================================= - Fixed problem when existing chats were transferred to another department or tier, other agents receive the alert that the existing chat was waiting to be answered, however, multiple agents could answer it at the same time, resulting in more than one agent in the chat with the visitor. This could only happen in a very small time frame (if the second agent answered after the first agent answered, but before the second agent's queue alert disappeared) - Fixed problem when administrators forced agent desktop to log out from server, Desktop application was logging out, but then logging back in again right away. - Fixed problem with alerts not disappearing if account did not have visitor monitoring turned on. - Modified chat window to utilize a toolbar interface as opposed to Velaro's traditional "side bar". - Removed (x) from tabbed chat interface. Customer's reported too many accidental exiting of chats on accident when they were simply trying to switch conversations. - Fixed context menu in new chat text window not showing. version 5.1.0.7 - August 1, 2007 ======================================================== - Release of new enhanced co-browse capabilities. - Fixed issue with new queue alerts not dislpaying after the user chose to ignore old ones. - Added time zone offset option to display web page hits. Some Vista operating systems automatically apply a timezone adjustment so this option lets the agent configure the proper time zone within Velaro so the page web hits display properly. - Fixed issue with visitor pop-up menu (initiated on mouse right-click) resulted in application crash. version 5.0.252.2 - July 7, 2007 ======================================================== - Fixed issue regarding time within chat window not updating. - Fixed issue with selected visitor scrolling off screen in high traffic web sites. - Fixed issue with visitor paths adding multiple redudant entries if the agent sat idle on a specific visitor for any amount of time. - Fixed issue with tabbed chats crashing version 5.0.248.7 - June 15, 2007 Point release and fix ======================================================== - Introduced new system for agents who chat within tabbed windows. This version puts all tabbed chats in a single seperate window rather than integrating in to the Visitor monitoring screen. This was a necessary fix for some customers who had multiple visitors sharing sessions, they would no longer be able to access an existing chat if another user with the same session was not chatting. - Added ability to turn off reverse domain name lookup. For sites with high web traffic, reverse DNS lookup can cause network congestion and subsequent performance problems in the application and entire computer. - Rebuilt to leverage the Microsoft .NET runtime version 2.0. Previous version ran off version 1.1 - Added audiocasting capabilities to web conference and remote desktop - Added department name to queue alerts version 5.0.222.4 - March 23, 2007 ========================================================= - Final public release of 5.0. No major known issues. version 5.0.51.5 - beta 1 ========================================================= - Welcome to the Velaro Agent Desktop beta release 1. The build number, 5.0.51.5 represents the first public release of the new application. Documentation is not yet available, however, if you have any questions please feel free to contact us at support@velaro.com. Please make sure to tell us that you are using the new application and the specific build number.